Seen a property you love?
Your first step is to book a viewing — we'd love to show you around!
Once you've inspected the property and you're ready to apply, simply complete our Tenancy Application Form.
Can't access the form online?
No problem — contact us and we'll send it directly to you:
Welcome to Your New Home
Below is everything you need to know about starting your tenancy with us.
Tenancy Agreement
You will be issued a General Tenancy Agreement (Form 18a), outlining the full terms of your lease.
- Lease start and end dates
- Rent amount and payment frequency
- Bond amount
- Any special conditions
Rental Bond
A bond equal to four weeks' rent is required before moving in.
- Securely lodged with the RTA
- Refunded at end of tenancy
- Subject to property condition and outstanding rent
Paying Rent
Rent must be paid on time as set out in your lease.
- Full payment instructions provided
- Contact us if experiencing financial hardship
- We're here to help find solutions
Entry Condition Report
We'll provide an Entry Condition Report (Form 1a) before you move in.
- 7 business days to review and return
- Document property condition at start
- Used for end of tenancy assessment
Tip: Keep a copy of your signed lease for future reference.
Repairs & Maintenance
We take maintenance seriously
We want you to enjoy a safe and well-kept home. Emergency repairs are treated with urgency, and routine repairs are arranged promptly with qualified tradespeople.
How to report maintenance issues:
Send an email directly to your property manager
Include a clear description of the issue
Add photos showing the problem (if possible)
Provide the property address
Include your best contact number
Quick Response Promise
This helps us assess the issue quickly and arrange the right tradesperson to get your home back to perfect condition.
Submit a Maintenance Request
Use the form below to report any maintenance issues at your rental property. We'll respond promptly to ensure your home stays in great condition.
Submit a Maintenance Request
Please provide details about the maintenance issue. For emergencies, mark the request as urgent.
Routine Inspections
We carry out regular inspections to ensure the property is well maintained.
- At least 7 days' notice provided
- Detailed report with photos
- Your input and concerns welcomed
Moving Out
Planning to leave? We'll guide you through the process smoothly.
- 14 days' written notice required
- Exit condition report provided
- Bond refund process managed
Our Team is Here
Professional, personal, and committed to your peace of mind.
1/104 Egerton Street
Post Office Square, Emerald
PO Box 2493, Emerald 4720